Fresh Start TechBacked for a
full year.
Every eligible device ships with a free 1-year hardware warranty. We inspect and test each one before it's listed — but electronics fail sometimes, and if a covered defect shows up during normal use, this is how we make it right.
We cover product defects, not damage.
Coverage applies to failures that happen during normal use, and only to defects not caused by accidental damage, misuse, neglect, or external causes. Here is how we define those terms.
Covered
Hardware defects- Logic board failure
- SSD or storage failure
- Memory (RAM) failure
- Charging system failure
- Keyboard failure
- Trackpad failure
- Display backlight failure
- Speaker failure
- Camera failure
- Wi-Fi or Bluetooth hardware failure
- Port failures (USB-C, MagSafe, HDMI, etc.)
- Battery defects that prevent normal operation
Not covered
Damage & misuse- Accidental damage
- Liquid damage
- Physical abuse or misuse
- Drops, impacts, or crushed devices
- Cosmetic wear and tear
- Scratches, dents, discoloration, or blemishes
- Theft or loss
- Fire, flood, or environmental damage
- Software issues, malware, or third-party apps
- Data loss
- Normal battery degradation after 90 days
- Damage from unauthorized repairs or modifications
- Damage from improper chargers, accessories, or power
Any evidence of liquid intrusion, tampering, modification, or unauthorized repair may void warranty coverage.
Defects all year. Health for 90 days.
Batteries are consumable. Capacity gradually drops with use, and that's expected. So we split battery coverage into two windows: one for genuine defects, one for health.
Battery degradation is covered for the first 90 days after delivery. After that, normal reductions in battery health, runtime, or capacity are not considered defects and aren't covered.
Battery defects are covered for the full year: failure to charge, sudden battery failure, excessive swelling, or unexpected shutdowns caused by a battery malfunction.
Five steps, one prepaid label.
- 01
Contact our support team and provide your order number.
- 02
Describe the issue and any troubleshooting steps you've already tried.
- 03
Send any photos, videos, screenshots, or diagnostic reports we request.
- 04
Once your claim is approved, we issue a prepaid return shipping label.
- 05
We inspect the returned device before issuing a warranty resolution.
Package the device securely for the return trip. It must arrive and be inspected before a resolution can be issued.
If a covered defect is confirmed, we make it right.
Which path we take depends on inventory availability, repair feasibility, device age, and the nature of the defect. At our discretion, we may:
- Repair the device
- Replace with same model
- Replace with comparable device
- Issue store credit
- Issue full or partial refund
Three things worth reading before you file.
Inspection & verification
Every claim is inspected on receipt. Devices are matched against the original order, including serial numbers and the condition report we recorded before shipment. A claim may be denied if the issue is determined to be accidental damage, misuse, unauthorized repair, or another non-covered cause.
Data responsibility
Back up all personal data before sending a device in for service. We take reasonable care during diagnostics and repair, but we are not responsible for loss of data, software, files, or personal information stored on a device.
Eligibility
Coverage applies only to devices purchased directly from us. The warranty period begins on the delivery date and expires one year later. Coverage is non-transferable and applies to the original purchaser unless otherwise required by law.
Accurately described devices, thoroughly tested hardware, and a straightforward process if something goes wrong.
Think your device has a covered defect? Email ty@freshstart.tech with your order number, attachments welcome. New here? See how we grade before you buy.