Fresh Start TechThirty days,
free returns.
Changed your mind, or it's not what you expected? Return it free within 30 days of delivery. Contact us, we'll send a prepaid label, and once the device is back and inspected your refund goes to your original payment method.
Four steps, one prepaid label.
- 01
Contact our support team within 30 days of delivery.
- 02
We issue a prepaid return shipping label.
- 03
Securely package the item and ship it back to us.
- 04
Once it's received and inspected, we process your refund.
For the safest trip back, use the original packaging and include everything that came in the box.
Send it back the way it arrived.
A full refund needs the complete item back. Returns with missing accessories, components, or contents may have a deduction equal to the replacement cost of what's missing.
Include for a full refund
In the box- The original device
- Any included chargers, cables, or adapters
- Any included accessories
- Original packaging materials, when available
What we inspect on arrival
Documented- Device serial numbers
- Device condition
- Included accessories
- Physical & functional condition
Refunds are typically processed within a few business days after inspection is complete.
Use the original box if you still have it.
If you've still got the original box, it's the safest bet. Whatever you ship in, pack it carefully so the device arrives the way it left.
If a device is returned in inadequate packaging and arrives damaged in transit, you may be responsible for the resulting loss in value, repair costs, or shipping damage.
Every device is documented before it ships.
We photograph, test, and record the serial number of every device before shipment, protecting both you and us. A return may be denied if:
- The returned item is not the original device shipped.
- The serial number doesn't match our records.
- Components have been removed, replaced, or altered.
- The device has been intentionally damaged.
- The package is empty or contains a different item.
If a return is denied for suspected fraud or misrepresentation, no refund is issued. We reserve the right to provide documentation to payment processors, shipping carriers, insurance providers, and law enforcement when appropriate.
Questions about a return? Email ty@freshstart.tech and we'll help.